FAQ’s

Answers to all your most frequently asked questions

Should I use Claire Hill products if I have sensitive skin?

Our products are suitable for all skin types, including sensitive skin.
Claire Hill Australia intentionally avoids the use of fragrances and sunscreens in their products for their potentially irritating effect. Those with sensitive skin will understand why. Sensitive skin is particularly vulnerable to irritating ingredients and we know what it’s like to struggle with break outs, irritation and redness. Your skin feels uncomfortable, which may impact confidence and self-esteem. Fragrances do smell nice and we all love a nice aroma when we use our products. The reality is however, that fragrances frequently cause a sensitising reaction on the skin. You may not notice any initial damage but signs of aggravation are silently occurring, showing up on the surface of your skin years later.

Claire Hill Australia is a 100% advocate for the use of sunscreen in a skin care regime to keep skin healthy in the sun, but we do not believe the right options is to buy products with a built in SPF. Sunscreen ingredients can cause allergies such as contact dermatitis, rashes, itchy skin, blisters and swelling. Individuals who are sensitive to one kind of sunscreen can generally find suitable alternatives.

There are also other reasons as to why we do not add SPF to our products. Firstly, a sunscreen mixed into a moisturiser decreases the moisturisers ability to soak deep into your skin to deliver its goodness. Why? Well, as the name suggests, barrier sunscreens form a barrier over the skin. Your moisturiser cannot penetrate through this barrier effectively, leaving it to sit on the surface of your skin. Secondly, mixing an SPF into another product dilutes the sunscreens formula, meaning the amount you put on your face will not be enough to get the coverage required. Using a separate moisturiser and sunscreen is the best option to get the full benefit of each. Claire Hill Australia highly recommend applying a good quality face sunscreen after your moisturiser to help create ‘exceptional agers’.

What causes expression wrinkles?

Repeated muscular contraction results in continued skin tension and this continued tension is responsible for the formation of expression wrinkles. For muscles to contract a neuromuscular transmitter called acetylcholine must first be released. Excessive levels of acetylcholine overstimulate facial muscles and this overstimulation creates excess tension. By disrupting the process known as neuronal exocytosis (a process where neurotransmitters are released from vesicles) we are able to decrease neuronal excitability and achieve muscle relaxation. Relaxed muscles equal fewer wrinkles.

How does Snap-8™ work?

Snap-8™ works by disrupting neuronal exocytosis through destabilization of the SNARE complex. The SNARE complex is made up of 3 proteins: Snap 25, Vamp and Syntaxin. These proteins are responsible for the docking of synaptic vesicles (which contain acetylcholine) with the presynaptic membrane in neurons. If this docking and fusion cannot occur, then Acetylcholine cannot not be released. Snap-8™ mimics the SNAP25 protein, competing with it for a place in the complex, affecting its formation and stability.

How is Snap-8™ different to Botox?

Snap-8™ and Botulinum toxins target the same protein complex (SNARE complex) but in a completely different way. 

Snap-8™ mimics the Snap 25 protein competing with it for a place in the SNARE complex. The SNARE complex is ‘captured’ and muscles are relaxed. Botulinum toxins on the other hand cleave the Snap 25 protein, breaking the SNARE complex to create muscle paralysis.

Other differences:

Botulinum Toxin is thought to be the most lethal substance on a weight basis (1g of toxin could kill one million people). Cosmetic use requires facial injections which are uncomfortable and can be painful.

SNAP-8™ is a harmless octapeptide composed of natural amino acids. Cosmetic use is via topical application through creams and serum. In a nutshell, SNAP-8™ is a safer, cheaper and milder alternative to Botulinum Toxin, topically targeting the same wrinkle formation mechanism but in a very different way.

How does S8-28 Assist differ to other Vitamin C serums on the market?

Dermatologists tend to agree that the only effective form of topical Vitamin C is ascorbic acid. Unfortunately, ascorbic acid is unstable and oxidizes in the presence of light, water and air. Thanks to innovation in cellular extraction Claire Hill Australia is able to use the first stable, natural, active and bio-available Vitamin C in a water-soluble format. This means that our serum is packed with powerful polyphenols and their derivatives. Our Vitamin C is extracted from the world’s highest source of Vitamin C – Kakadu Plum, a native tree from Australia. The fruit is harvested by local Indigenous communities exclusively in the Kimberleys (Northern most region in Western Australia) and from the Northern Territory.

Where do I enter a promotion/discount code?

You will have the opportunity to add a promotional code at the shopping cart stage, which is
one step before heading to the checkout page.
If you’re having difficulty applying the code, it’s best to double check that the terms of the
promotional code you’re trying to use work with the items you have in your cart. If your code
is still not working, get in touch here.

Can I use more than one promotion code on an order?

Only one promotional code will be allowed per order. If you have multiple codes, we
recommend you use the one that will give you the best deal.

What is Hyanify™ and what does it do?

The S8-28 Assist anti-ageing serum contains Hyanify™ an exopolysaccharide which stimulates the synthesis of Hyaluronic Acid (HA) in fibroblasts. Hyaluronic acid (HA) is a key compound in the skins dermal extracellular matrix. As we age our skins ability to synthesis its own HA declines, causing visible skin alterations such as dehydration, wrinkles and a loss of volume. Hyanify™ provides a plumping effect to the skin by replenishing volume lost. Skin regains its bounced appearance. Nasolabial folds are visibly reduced in 14 days and the depth of wrinkles reduced up to 70.6% in one month.

How to store the S8-28 Assist Anti-Ageing serum?

We highly recommend storing your S8-28 Assist Anti-Ageing serum in the fridge or a cool dark cupboard to avoid the fluctuating heat, light and humidity in your bathroom. Fresh Vitamin C equals bright and glowing skin.

Can I use your products while pregnant or breastfeeding?

As you can appreciate many of the findings and recommendations of ingredients which are safe to use during pregnancy and breast feeding are based on anecdotal evidence, and assumptions. Our actives have been in use for a number of years without any issues and our actives manufacturer has full toxicology reports available.
However, given that it is not possible or desirable to conduct testing on pregnant or lactating women the best that we can advise is that if you have concerns that you please consult your healthcare professional. A full list of ingredients used in our products can be found on our product packaging and website.

What's the difference between a serum and a moisturiser?

Serums are much lighter in weight, so they penetrate the skin faster and easier than a cream. Serums nourish and hydrate your skin but they do not moisturise as they lack occlusive agents. For this reason a cream or sealing agent is then layered over the top.

Can I use your serum and moisturiser around my eyes?

Our serum can certainly be used around the eye area but our moisturiser which contains the octapeptide Snap 8 is great for crows feet (the wrinkles etched in the corner of your eyes). Although the skin directly under your eyes is thinner and more sensitive than the rest of your face it does not necessarily mean you need to buy a seperate eye cream. Our moisturiser is light weight, fragrance free and SPF free too so it is gentle enough to use around your eyes.

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